How to open a ticket (assistance request)
To receive support from our customer care service, please select the Support @ Arcadja
section Send a Ticket
Afterwards, please select the category that is more relevant to the type of request that you wish to put forward and press the button Submit ticket
At this point a form appears, which you should fill in with your name, email (the email must necessarily be valid
so that Arcadja’s staff can meet your request), title and content of the request. In order to prevent inadequate uses of our customer care service, users need to enter the Antispam code that is visualized in graphical characters. If you wish, you can request, through the specific checkbox, to receive our operators’ reply via email
). By pressing again Sumit ticket
, at this point the system searches through the articles present in the Knowledge base
and proposes the ones that are relevant to the request made by the user. This step is essential, because most times the question you ask has already been given an answer
However, if the articles proposed do not satisfy your requirements, it is possible to continue sending the ticket by entering the new Antispam code and pressing again the button Submit ticket
, you have opened your first ticket on Support @ Arcadja
Within a few moments you will receive an email (always check your spam, too!) notifying you that the ticket has been opened successfully. You can check the state of your ticket by returning to this page: if you have requested notifications via email, then Arcadja’s operators will reply directly to your mailbox.
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