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Please note that you are using Arcadja's ON-LINE SUPPORT service.
The username and password for Arcadja Auctions CANNOT be used.
No registration is required to get assistance from our staff.
However, you can become a user in order to view your submitted ticket history.

 
Ticket History

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Managing your payments
Viewing your payment requests

A payment request is a purchase order relative the chosen subscription and can be completed or outstanding.

Completed payments


Completed payments
are payment requests which have been completed successfully and for which a subscription has been activated.
It is possible to view the list of your completed payments by clicking on My profile from the menu and then on Completed payments, as shown in the figure below.
It is possible to see the details for each completed payment (type of subscription, total cost, order number, date of creation and receipt, state of the payment and payment method) and, where possible, download the invoice in PDF format by clicking on the link Download invoice.

Completed payments

Outstanding payments

Outstanding payments
are payment requests which have not been completed yet successfully.
If there is an outstanding payment, you will see the writing Outstanding payment in the menu.
It is possible to see the link of your outstanding payments by clicking on Outstanding payments, as shown in the figure below.
It is possible to see the details for any outstanding payments (type of subscription, total cost, order number, date of creation and receipt, state of the payment and payment method) and, where possible, the instructions to complete the outstanding payment.

Further details are available on how to complete outstanding payments.

A payment request does not correspond to a commitment to purchase and does not necessarily have to be concluded.

If a payment request is not completed within a reasonable period, Arcadja reserves the right to cancel it automatically from the system.

For problems relative to payment requests it is extremely important to communicate your order number.



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