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Please note that you are using Arcadja's ON-LINE SUPPORT service.
The username and password for Arcadja Auctions CANNOT be used.
No registration is required to get assistance from our staff.
However, you can become a user in order to view your submitted ticket history.

Ticket History

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Getting a refund
How to get a refund

It is possible to get a refund by opening a ticket on Arcadja Support, indicating clearly:
  • the reason why you would like a refund;
  • the order number of the payment to be refunded;
  • 7 days from the date when the payment was received
The refund covers the whole amount paid.
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